NATIONAL HEALTH CALL CENTRE NETWORK
$414.8 million
Lifetime federal contract value awarded across 30 contract notices.
- ABN
- 28118291044
- Country
- AUSTRALIA
- State
- NSW
Awarded by financial year
- 2014-15$529,000
- 2015-16$90,000
- 2016-17$152,414,529
- 2017-18$1,392,833
- 2018-19$955,535
- 2019-20$254,816,113
- 2020-21$291,000
- 2021-22$3,319,931
- 2022-23$660,466
- 2023-24$126,658
- 2024-25$0
- 2025-26$0
Top agencies awarded to this supplier
- Department of Health and Aged Care$411,994,886
- Australian Digital Health Agency$1,343,099
- Services Australia$587,091
- Department of Defence$363,297
- Department of Veterans' Affairs$360,542
- Department of Infrastructure, Transport, Regional Development, Communications and the Arts$91,000
- National Mental Health Commission$57,750
Contracts (30)
Click any CN ID to verify the contract notice on AusTender.
- $86,023Department of Veterans' AffairsHealthdirect servicesPublished 14 Nov 2025
- $40,635Department of Veterans' AffairsLimited Tender Contract between DVA and HealthdirectPublished 22 July 2024
- $587,091Services AustraliaHealth Administration ServicesPublished 11 July 2023
- $253,747,919Department of Health and Aged CareProvision of the My Aged Care Contact Centre ServicesPublished 27 Apr 2023
- $165,981Department of Health and Aged CareAged Care researchPublished 27 Apr 2023
- $152,414,529Department of Health and Aged CareContact Centre SupportPublished 27 Apr 2023
- $534,294Department of Health and Aged CareMy Aged Care evaluation researchPublished 27 Apr 2023
- $302,500Department of Health and Aged CareAcute Care Mapping ProjectPublished 27 Apr 2023
- $79,968Department of Veterans' AffairsDelivery of telehealth and digital health servicesPublished 27 Apr 2023
- $73,375Department of Health and Aged CareMedicine Lines and Adverse Events ReportingPublished 22 Dec 2022
- $57,750National Mental Health CommissionControlled VocabularyPublished 17 May 2022
- $682,213Department of Health and Aged CareOperational Changes to Existing Systems to Improve CapabilityPublished 8 Apr 2022
- $2,500,000Department of Health and Aged CareKnowledge Management SystemPublished 25 Jan 2022
- $200,000Department of Health and Aged CareDigital/Telephony Services to Support Consumer Communication about Opioid Regulatory ReformsPublished 27 Jan 2021
- $91,000Department of Infrastructure, Transport, Regional Development, Communications and the ArtsNorfolk Island Get HealthyServicesPublished 9 Dec 2020
- $153,916Department of Veterans' AffairsDelivery of online video counselling, staff meetings and trainingPublished 10 Aug 2020
- $143,000Australian Digital Health AgencyHealth Administration ServicesPublished 7 July 2020
- $363,297Department of DefenceCOVID19 Health Direct ContractPublished 25 June 2020
- $300,000Department of Health and Aged CareContract for the provision of the COVID-19 Health Professionals National Disability Advisory ServicePublished 19 June 2020
- $107,981Department of Health and Aged CareGoogle Fusion Tables 2019-2023Published 20 Feb 2020
- $202,142Department of Health and Aged CareHome Care Package Consumer Outbound CallsPublished 29 May 2019
- $219,099Australian Digital Health AgencyResearch ServicesPublished 3 Aug 2018
- $981,000Australian Digital Health AgencyLabour HirePublished 15 May 2018
- $245,852Department of Health and Aged CareEngagement of Healthdirect Australia to assist the Department defining Second Pass ICT Business CasePublished 3 Jan 2018
- $90,000Department of Health and Aged CareTransfer Certificates Phase 2Published 2 Mar 2016
| CN ID | Agency | Description | Published | Value |
|---|---|---|---|---|
| CN4091894 | Department of Veterans' Affairs | Healthdirect services | 14 Nov 2025 | $86,023 |
| CN4081337 | Department of Veterans' Affairs | Limited Tender Contract between DVA and Healthdirect | 22 July 2024 | $40,635 |
| CN3985167 | Services Australia | Health Administration Services | 11 July 2023 | $587,091 |
| CN3686162 | Department of Health and Aged Care | Provision of the My Aged Care Contact Centre Services | 27 Apr 2023 | $253,747,919 |
| CN3456088 | Department of Health and Aged Care | Aged Care research | 27 Apr 2023 | $165,981 |
| CN3445018 | Department of Health and Aged Care | Contact Centre Support | 27 Apr 2023 | $152,414,529 |
| CN3573358 | Department of Health and Aged Care | My Aged Care evaluation research | 27 Apr 2023 | $534,294 |
| CN3203062 | Department of Health and Aged Care | Acute Care Mapping Project | 27 Apr 2023 | $302,500 |
| CN3805054 | Department of Veterans' Affairs | Delivery of telehealth and digital health services | 27 Apr 2023 | $79,968 |
| CN3937129 | Department of Health and Aged Care | Medicine Lines and Adverse Events Reporting | 22 Dec 2022 | $73,375 |
| CN3873743 | National Mental Health Commission | Controlled Vocabulary | 17 May 2022 | $57,750 |
| CN3863138 | Department of Health and Aged Care | Operational Changes to Existing Systems to Improve Capability | 8 Apr 2022 | $682,213 |
| CN3844146 | Department of Health and Aged Care | Knowledge Management System | 25 Jan 2022 | $2,500,000 |
| CN3744959 | Department of Health and Aged Care | Digital/Telephony Services to Support Consumer Communication about Opioid Regulatory Reforms | 27 Jan 2021 | $200,000 |
| CN3735712 | Department of Infrastructure, Transport, Regional Development, Communications and the Arts | Norfolk Island Get HealthyServices | 9 Dec 2020 | $91,000 |
| CN3708685 | Department of Veterans' Affairs | Delivery of online video counselling, staff meetings and training | 10 Aug 2020 | $153,916 |
| CN3698123 | Australian Digital Health Agency | Health Administration Services | 7 July 2020 | $143,000 |
| CN3693687 | Department of Defence | COVID19 Health Direct Contract | 25 June 2020 | $363,297 |
| CN3692095 | Department of Health and Aged Care | Contract for the provision of the COVID-19 Health Professionals National Disability Advisory Service | 19 June 2020 | $300,000 |
| CN3660940 | Department of Health and Aged Care | Google Fusion Tables 2019-2023 | 20 Feb 2020 | $107,981 |
| CN3595160 | Department of Health and Aged Care | Home Care Package Consumer Outbound Calls | 29 May 2019 | $202,142 |
| CN3530206 | Australian Digital Health Agency | Research Services | 3 Aug 2018 | $219,099 |
| CN3505387 | Australian Digital Health Agency | Labour Hire | 15 May 2018 | $981,000 |
| CN3477913 | Department of Health and Aged Care | Engagement of Healthdirect Australia to assist the Department defining Second Pass ICT Business Case | 3 Jan 2018 | $245,852 |
| CN3324733 | Department of Health and Aged Care | Transfer Certificates Phase 2 | 2 Mar 2016 | $90,000 |
Sources
Department of Finance · 2013 onward · CC-BY 3.0 AU
Each row above can be verified by clicking the CN ID to view the source notice on AusTender. Methodology at /methodology/#contracts.
Refreshed 23 May 2026 · Caveats